At AESTHETICX, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is unused, unworn, and unwashed.
- The product is in its original condition with all tags attached.
- The item is returned in its original packaging.
- You have proof of purchase or your order number.
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items cannot be returned:
- Products that have been worn, washed, or damaged after delivery.
- Items without original tags or packaging.
- Gift cards.
- Clearance or final sale items (if applicable).
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Clear photos of the product.
- Photos of the packaging (if damaged).
After verification, we will arrange a replacement or provide a full refund at no additional cost.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
5. Exchanges
We currently offer exchanges for:
- Incorrect size (subject to stock availability).
- Damaged or defective products.
- Incorrect items received.
To request an exchange, contact our support team within 7 days of delivery.
6. Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective product), we will cover the return shipping costs.
- If you are returning an item for any other eligible reason, the return shipping cost may be your responsibility unless otherwise stated.
7. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process described above.
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your card issuer or payment provider.
- Processing times may vary depending on your financial institution.
If you still have not received your refund, please contact us.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
AESTHETICX
Email: aestheticxxonlyy@gmail.com
Website: aestheticxonly.in
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM